Employee Assistance Resources & Services

Employee Assistance Program

As an ISU employee, you and your family have access to the Employee Assistance Program, managed by Employee & Family Resources at no cost to you. This benefit helps you and your family with issues affecting your day-to-day life, such as stress, anxiety, depression, parenting, relationships, and legal and financial concerns.  When you call the EAP, a licensed professional counselor will help you decide what steps to take to improve your situation. 

Here are the ways the EAP can support you and your family:

24-Hour Telephone Support for immediate assistance from EAP counselors. Web-based chat is also available.

Face-to-Face Counseling for up to six visits, per issue, per year. These visits are with qualified counselors in your local area, and referrals to long-term services are provided when needed.

Financial Consultation is available from financial experts, on topics such as budgeting, credit reports, debt management, and more. You receive one 30-minute consultation per year, per topic. Referrals to local resources are provided when ongoing services are requested.

Legal Consultation is offered as a free, 30-minute telephone or in-person consultation with a local attorney. You can receive professional legal advice on topics such as personal and family issues, civil and consumer issues, real estate services, criminal matters, IRS matters, and more. If you need ongoing legal representation, this service is provided to you at a 25% discount.

Life Coaching is a service offered to help individuals achieve their work-life goals. You have access up to six coaching sessions via phone, and these sessions can help you identify what you want while overcoming obstacles to achieve your goals.

Elder Care Resources aid in providing support for those caring for an aging parent or other family member. Resources include connections to local in-home care, alternative living arrangements, legal and financial issues, and more.

Identity Theft Resolution helps with emergency response in the event of identity theft, provides victims with a free "ID Theft Emergency Response Kit", and assists employees with restoring their identity and credit. 

Additional Resources & Services

In addition to the traditional EAP, Iowa State University has many services and policies intended to support its employees in their pursuit of balanced, fulfilling lives. See the links below for more information about each type of resource, service, or policy.