Unplug The Power Struggle: De-escalate Anyone, Anywhere, Anytime
Communication is key to de-escalate any situation but oftentimes, people struggle to communicate under stressful and traumatic circumstances. Focusing on empathetic listening and remaining in control of the situation are two factors that affect how well a situation can be de-escalated. Learn how to support anyone, anywhere, and with any issue and uncover how to avoid the wrong response that could worsen a situation.
- Review universal de-escalation principles that apply to any age, setting, or issue
- Explore the five keys to empathetic listening, establish ways to remain in control of any situation
- Review different response techniques and identify which responses make situations worse