Civility in Today's Workplace

Few would argue that our society has become less civil - and the workplace is no exception.  Today we can observe a continuum of behaviors and actions that include rude and discourteous behavior, electronic incivility and even "cybermobbing."  Promoting a culture of mutual respect and effectively managing the risks associated with uncivil behavior has become crucial to organizational success. 


Course Objectives:

  • Explore the causes of incivility at work
  • Review business costs associated with uncivil behavior
  • Learn how behavior within an organization escalates within "the incivility spiral"
  • Discuss forms of electronic incivility and the harm it can do
  • Learn skills and tools useful in improving communication and preventing conflict
  • Encourage participants to model respectful behavior in their organization

Civility in Today's Workplace - Workday Learning


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